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Frequently Asked Questions (FAQs)

General

What is DEX?

DEX is an AI-driven sales engagement platform that converts emails into trackable, customized landing pages. It provides detailed insights such as time spent, views, clicks, and viewer identity.

Who is DEX designed for?

DEX is ideal for sales professionals, marketers, and business owners who want to enhance engagement and track the effectiveness of their email outreach.

How does DEX work?

DEX leverages AI to automatically convert any email into a personalized, trackable presentation. Custom links ensure accuracy in engagement metrics while bypassing bots and scrapers.

Features and Capabilities

What can I track with DEX?

DEX provides detailed insights such as time spent, views, clicks, and viewer identity. You can also keep track of internal sharing and forwarding.

How does DEX ensure email engagement accuracy?

DEX uses custom links that prevent email bots and scrapers from interfering with metrics, providing accurate engagement data.

Can DEX be integrated with my existing CRM or tools?

Yes, DEX integrates seamlessly with popular CRMs and email platforms. Contact our support team for specific integration options.

Setup and Usage

How do I get started with DEX?

To get started with DEX, sign up for an account on our website. You can then start creating and sending personalized, trackable micro-sites. Also, you can try our Chrome extension for a seamless integration with your email provider.

Do I need technical skills to use DEX?

No, DEX is user-friendly and requires no technical expertise. Simply draft your email, and our platform handles the rest.

Can I customize the landing pages generated by DEX?

Yes, you can customize the appearance and content of your landing pages to align with your branding and message.

Pricing and Plans

What are the pricing plans for DEX?

We offer tiered pricing based on your needs. Visit our pricing page for detailed information.

Is there a free trial available?

Yes, DEX offers a free trial period for new users. Sign up on our website to

Are there any discounts for teams or annual subscriptions?

Yes, we offer discounts for team accounts and annual payments. Contact our sales team for details.

Support

What kind of support does DEX offer?

We provide 24/7 customer support through chat and email. We also offer a comprehensive knowledge base.

How can I contact DEX support?

You can find step-by-step guides and video tutorials in our Help page. To contact our support team directly, use the chat feature on our website or email us at [email protected].

Technical Questions

Does DEX work with all email providers?

DEX supports Gmail out-of-the-box, but we're always expanding our compatibility. Contact our support team for specific email provider inquiries.

Can I track multiple links in a single email?

Yes, DEX tracks individual link interactions to provide detailed engagement metrics.

Guides and How-to's

Presentation Mode, Upload and Email Extension

How to use Presentation Mode, Upload and Convert to Dex from Email

How to Set a Custom Domain

This guide will explain how to create a Workspace and set a Custom Domain for it

How to Set an Unique Identifier

This guide will explain how to get an Unique Identifier for your DEX

How to Build Slides from Emali

Adding three lines --- to the different sections in the email will create individualized slides in Dex